Mediscan
Queue & Appointment Ecosystem
A smart queue management system that bridges doctors, receptionists, and patients in real-time
Understanding
the Problem
Clinics and small hospitals were using paper-based token systems that created long, chaotic queues. Patients had no visibility into wait times, receptionists were overwhelmed during peak hours, and doctors had no centralized way to manage prescriptions or view patient history. The system needed to support multiple user roles with different access levels, integrate payments, and deploy reliably with zero downtime.
How We Built It
Designed a role-based access control (RBAC) system supporting four distinct roles: super admin, admin, doctor, and receptionist — each with tailored dashboards and permissions
Built a real-time smart token queue system using WebSocket connections, giving patients live updates on their queue position and estimated wait time
Developed prescription and medical history modules that allow doctors to create digital prescriptions and review past visits in a unified patient timeline
Integrated Razorpay payment gateway for online consultation fees and billing, with automatic invoice generation and receipt delivery
Set up a CI/CD pipeline with Jenkins for automated testing and deployment to AWS EC2 instances, with S3 for static asset hosting
Implemented comprehensive audit logging to track every action across the system for compliance and dispute resolution
Impact Delivered
Hono-Docs
Automated API Documentation
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